Terms and Conditions

Your Information

We will need your name and other informations such as your address and a mean of contact (email, phone number) before you place your order. This information is kept confidential and is a way for us to get in contact with you to make sure everything is going perfectly well.

Shipping

Your order will be shipped within 2 business days of order. In the case of an unexpected event, we will make our best to notify you of any delay.

Return and Refund

Returns of items are possible if the item is damaged or faulty. You will need to contact us through the website or via email to explain the reason of the return. Please contact us within 10 days of receiving the item. Please ensure that you do so prior sending any item back.

We will happily refund the price of the item once we receive it back. Unfortunately we cannot refund any shipping fees.

Ckoasa will not be held responsible for any items lost or damaged during returns. Only items returned in original condition, unless faulty or damaged in the first case, will be refunded or exchanged.

Exchange

We will exchange any item for another of your choice. You will need to attach a copy of the receipt with the item when returning it. This can be done physically by mail or via email.

Non returnable

We cannot return, exchange or refund any earrings for sanitary reasons.

Custom made pieces are not eligible for refund but can be exchanged for any items of your choice.

Sale Items

Unfortunately, neither refund nor exchanges are possible for sales items. We are sorry for any inconvenience caused.